
Lack of Business isn''t always the problem
CJ Hayden, MCC
When you''re just starting out in business, it''s a safe bet
that you need more clients. But what if you have been up
and running for a while, and you''re still not making as much
money as you would like? You may be in the habit of thinking
that attracting new clients is the answer, but this isn''t
always the case.
There are many reasons why a professional services business
might not be earning enough, but they typically fall into
four categories: not enough revenue, not enough profit, not
enough customers, or not enough time.
Start by looking at your gross revenue the total amount
your customers pay you over the course of a year. How does
it compare to others in the same line of business? Ask some
trusted colleagues or check with your professional
association for any statistics they may have.
What percentage of your gross revenue remains after you
cover cost of sales? This is your gross profit. As a service
business, you may have no cost of sales. If, however, you
are selling books, tapes or software, or accepting credit
cards, your inventory cost and credit card fees need to be
deducted from your earnings before making other
calculations.
Now deduct your business expenses from your gross profit.
What percentage of gross profit remains? Is this a typical
percentage for your industry? If you can''t gather comparable
data from colleagues, your professional association, or a
published source like Dun & Bradstreet''s Industry Norms &
Key Business Ratios, compare your profit margin net income
divided by gross profit to a desired goal of 70%.
LOW REVENUE - If your gross revenue seems low for your
industry, your profit margin is at least 70%, and you have
about as many customers as you can comfortably serve,
concentrate on increasing your revenue, rather than trying
to improve your profit margin or bring in new customers.
Consider raising your rates, which may mean finding a market
that is willing to pay more. Look for customers who will
give you higher dollar volume contracts or place larger
orders. Think about hiring more administrative help, which
would free up more of your time to charge out at
professional rates. You should also work to increase your
passive income by selling products created by you or others,
reselling some of your existing work, or licensing a process
you have developed.
LOW PROFITS - If you are spending more than 30% of your
gross profit on overhead and marketing, work on improving
your profits. Look for ways to cut expenses by reducing your
overhead, or focusing on your most profitable line of
business.
In addition, if more than 15% of your gross profit is spent
on marketing alone assuming you are not a start-up
business, consider cutting back on advertising or mailings,
and using more referral-based marketing strategies. Seek out
customers who will give you repeat business or long-term
contracts.
TOO FEW CUSTOMERS - Low revenue combined with not enough
billable work to keep you busy means you really don''t have
enough customers. If you don''t have a marketing plan, it''s time to
create one. Focus your plan on the most attractive service you have
to offer and the most lucrative market, rather than diffusing
your energy by marketing several different service lines to
more than one type of customer.
If you already have a marketing plan, but it''s not paying
off, you may need to break into a new market, look for a
more appealing way to package your services, or form an
alliance with someone who can send a steady stream of
business your way.
TOO LITTLE TIME - It''s possible that you simply don''t have
enough time to earn more money. When you are consistently
spending over 25 hours per week serving clients, with more
potential customers in the pipel